High
F.23 on Vaillant ecoTEC Plus 620

Your boiler has shut down because there is a significant difference between the water temperature leaving the boiler and the temperature returning to it, usually caused by a circulation problem.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Water shortage, temperature difference between flow and return NTC too large. Pump blocked or defective, pump output too low, flow and return NTC interchanged

From this model's manual
Verified against the Vaillant Ecotec Plus 615 installation & service manual, page 42.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when water is leaving the boiler much hotter than when it returns, which suggests the water isn't moving through your radiators quickly enough. The most common reasons are a failing internal pump that can't push the water effectively or a blockage caused by a buildup of sludge and debris in the pipework.

This fault is more frequent in autumn when the heating is turned on for the first time after summer, as pump components can seize or sludge can settle during periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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