Viessmann Vitodens 343-F WS4A Fault codes & diagnostics

59 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural GasLPG 2008-2012 Discontinued
GC Number 47-819-08
Download the Viessmann Vitodens 343-F WS4A manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
4 Emergency 27 High 13 Medium 15 Low

All 59 documented codes

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0F

Your boiler is most likely asking for its routine annual service, which is a reminder rather than a breakdown, so it should keep working while you arrange a visit from a Gas Safe engineer.

Low Engineer only £80-150

Parts commonly replaced

  • Condensate trap
  • Burner gasket (if worn)
9A

Your boiler has lost contact with the temperature sensor on the solar panels on your roof, so it cannot tell how hot they are, but your central heating and hot water should still work normally.

Low Engineer only £120-250

Parts commonly replaced

  • Collector temperature sensor (S1)
  • Sensor connection lead
  • Vitosolic solar controller (rarely required)

Related codes

9b

Your boiler's solar hot water add-on has lost contact with one of its temperature sensors, so the solar part of the system can't read its temperature correctly, but your boiler should still heat your home and provide hot water.

Low Engineer only £120-220

What to check first

  1. Check that your boiler is still heating and providing hot water, as this fault usually affects only the solar system.
  2. Look at the display on the solar controller (Vitosolic) and note the fault code and any message shown.
  3. Check whether the solar controller has power, such as a lit display or indicator, and that its mains plug or isolator is switched on.
  4. Do not open the Vitosolic controller or disconnect any wiring. Contact a Viessmann-registered or Gas Safe engineer with solar experience to inspect and repair the sensor lead.

Parts commonly replaced

  • Vitosolic cylinder or collector temperature sensor (S3)
  • Sensor lead/cable
  • Vitosolic controller (only if faulty)

Related codes

9C

The boiler has lost contact with the sensor that measures the hot water cylinder's temperature, so it cannot control hot water heating properly, though the central heating will usually still work.

Low Engineer only £120-220

Parts commonly replaced

  • Cylinder temperature sensor (S2) for Vitosolic
  • Vitosolic controller (if the sensor input is faulty)
  • Sensor cable and connector

Related codes

9F

Your boiler's solar heating add-on has reported a fault, but the boiler itself can usually still heat your home and provide hot water as normal, so this needs a qualified engineer to check when convenient rather than urgently.

Low Engineer only £120-350

Parts commonly replaced

  • Solar control unit
  • Cylinder temperature sensor
  • Solar collector sensor
  • Solar circulation pump

Related codes

10

The boiler has lost track of the outdoor temperature, so it is guessing it is freezing outside and may heat your home more than needed, but it is still working and an engineer can fix it.

Low Engineer only £120-220

Parts commonly replaced

  • Outside temperature sensor
  • Outdoor sensor cable
  • Sensor wiring connector

Related codes

18

The boiler has lost track of the outside weather, so it is heating your home as if it were a freezing day, which may make it run warmer and longer than needed but is not dangerous.

Low Engineer only £100-200

Parts commonly replaced

  • Outside temperature sensor
  • Sensor cable or connector

Related codes

20

Your boiler has lost the sensor that measures the temperature of the water leaving it, so it is using a backup method to control the heating, and a qualified engineer should check it soon.

Low Engineer only £120-220

What to check first

  1. Write down the code shown on the display and check whether the heating and hot water are still working.
  2. Switch the boiler off at its on/off switch, wait 30 seconds, then switch it back on to see if the code clears.
  3. If the code returns, leave the boiler as it is and book a Gas Safe registered engineer to inspect the sensor.

Parts commonly replaced

  • Flow temperature sensor
  • Sensor wiring harness or connector

Related codes

28

The boiler has lost its reading of how hot the water leaving it is, so it is using a backup method to control the heating, which usually keeps things working but should be checked by an engineer soon.

Low Engineer only £100-200

What to check first

  1. Note the fault code shown on the boiler display and check whether heating and hot water are still working.
  2. Try one reset by pressing the reset button or following the reset instructions in the user guide, then wait 10 minutes and check whether the code returns.
  3. If the code comes back or the heating performs poorly, book a Gas Safe registered engineer to inspect the flow sensor and its wiring.

Parts commonly replaced

  • Flow temperature sensor
  • Flow sensor wiring lead

Related codes

30

Your boiler has shut itself down because a temperature sensor that tells it how hot the water is has failed, so it cannot safely light, which means your heating and hot water may not be working until a qualified engineer repairs it.

High Engineer only £150-280

What to check first

  1. Check the system pressure gauge on the front of the boiler when the system is cold. It should read between 1 and 2 bar.
  2. If the pressure is low, top it up using the filling loop as shown in your Viessmann manual, then close the loop valves again.
  3. Press the reset button once on the boiler. If the fault returns or the boiler will not restart, stop and call a Gas Safe registered engineer.

Parts commonly replaced

  • Boiler water temperature (flow) sensor
  • Sensor wiring or connector

Related codes

Showing 11–20 of 59
38

Your boiler has shut itself down for safety because its burner has stopped working properly, and a wiring fault in one of its temperature sensors is likely the cause, so a qualified engineer should check it.

High Engineer only £150-300

What to check first

  1. Check the boiler pressure gauge; if it reads below about 1 bar, top it up using the filling loop as shown in the manual.
  2. Press the reset button once on the boiler, wait about 10 minutes, and see whether it restarts.
  3. If you smell gas, do not touch switches or flames, open windows, leave the property, and call the National Gas Emergency number 0800 111 999 straight away.
  4. If the fault returns or the boiler will not reset, stop trying and book a Gas Safe registered engineer.

Parts commonly replaced

  • Boiler water temperature sensor
  • Sensor lead or wiring harness

Related codes

40

Your boiler has detected a faulty temperature reading for the heating circuit that feeds one set of radiators or underfloor pipes, so it has partly closed that circuit's valve as a precaution and that part of your home may be heating less effectively.

Medium Engineer only £120-220

What to check first

  1. Switch the boiler off at its on/off switch and at the fused spur or isolator, wait about 5 minutes, then switch it back on to see whether the code clears.
  2. Check the boiler's pressure gauge and top it up only if it sits clearly below 1 bar, following the filling instructions in the manual.
  3. If the code returns, or the affected heating stays cold, stop there and book a Gas Safe registered engineer rather than opening the boiler casing.

Parts commonly replaced

  • Flow temperature sensor (M2 heating circuit)
  • Sensor wiring harness or plug
  • Mixer valve motor (if the valve is also faulty)

Related codes

48

The boiler has lost the signal from a sensor that monitors the water temperature for one of your heating zones, so that zone's mixing valve has shut off and the zone may not be heating properly.

Medium Engineer only £120-250

Parts commonly replaced

  • Heating circuit M2 flow temperature sensor
  • Sensor cable or wiring harness
  • Mixing valve motor (if damaged)

Related codes

50

Your boiler has stopped heating your hot water because it has lost track of the water temperature in your cylinder, and a qualified engineer will need to replace the faulty sensor so hot water can return.

High Engineer only £120-220

What to check first

  1. Turn the boiler off at its on/off switch, wait 30 seconds, then switch it back on to see whether the fault clears.
  2. Check the hot water timer or programme on your thermostat or boiler controls to make sure hot water is set to come on.
  3. Check the boiler pressure gauge is between 1 and 1.5 bar, and top it up only if you know how to do so safely, then call a Gas Safe engineer if the code returns.

Parts commonly replaced

  • Cylinder temperature sensor
  • Sensor wiring harness or connector
  • Control unit circuit board (if wiring is fine but fault persists)

Related codes

58

Your boiler is not heating your hot water tank because it has lost the signal from the sensor that measures the tank's temperature, usually because a wire has come loose or broken, so a heating engineer will need to check and repair it.

High Engineer only £120-220

What to check first

  1. Turn off the boiler at its on/off switch and wait a few minutes.
  2. Check that the thin sensor wire running from the hot water cylinder to the boiler is not visibly cut, kinked, or pulled loose at the cylinder end, without touching any wires inside the boiler casing.
  3. Turn the boiler back on and use the reset button or control to clear the fault. If code 58 returns, book a Gas Safe registered engineer.

Parts commonly replaced

  • Cylinder temperature sensor
  • Cylinder sensor lead/cable
  • Sensor connector or plug
92

A temperature sensor on your solar panels is reporting a faulty reading, so the solar part of your system can't work properly, but your main heating and hot water should still be working normally.

Low Engineer only £120-250

Parts commonly replaced

  • Collector temperature sensor (S1)
  • Sensor connection cable
  • Vitosolic solar controller (if the fault persists)

Related codes

93

The boiler has detected a faulty temperature reading from its solar heating system, which is usually a sensor problem that does not stop your main heating or hot water from working.

Low Engineer only £90-220

What to check first

  1. Note the code 93 and check whether your home has a solar thermal system that the boiler is meant to control.
  2. Reset the boiler using the reset button or the control panel, then check whether the code returns.
  3. If the code returns, switch off the solar controller if you know how, and contact a Gas Safe registered engineer to inspect the solar sensor and wiring.

Parts commonly replaced

  • Solar temperature sensor (S3)
  • Sensor cable or connector
  • Vitosolic solar control unit (occasionally)

Related codes

94

Your boiler's solar hot water sensor is reporting a fault, which usually means the solar-assisted hot water top-up isn't working, but your heating and standard hot water should still be fine.

Low Engineer only £120-250

What to check first

  1. Note the fault code and check whether the boiler still heats the home and produces hot water.
  2. Turn the boiler off at its power switch, wait 30 seconds, then switch it back on to see if the code clears.
  3. If the code returns, leave the boiler on and book a Gas Safe registered engineer to check the solar sensor and its wiring.

Parts commonly replaced

  • Cylinder temperature sensor (S2)
  • Vitosolic solar controller
  • Sensor cable

Related codes

A6

The boiler has detected that the protection that stops the hot water cylinder from slowly corroding is not working, but your heating and hot water may still be running normally.

Medium Engineer only £180-350

What to check first

  1. Check whether your heating and hot water are still working normally.
  2. Write down the exact fault code and any other codes shown on the display.
  3. Do not open the boiler casing or the cylinder. Contact a Gas Safe registered engineer, or a heating engineer for the cylinder, to inspect the anode.

Parts commonly replaced

  • Impressed current anode
  • Anode control unit
  • Anode cable or connector

Related codes

A7

Your boiler's control settings have reverted to their original factory state, which usually means its controller needs to be checked or replaced by an engineer before normal heating and hot water can be restored.

High Engineer only £250-450

What to check first

  1. Turn the boiler off at its on/off switch and at the fused spur or isolator, then wait 2 minutes.
  2. Switch the power back on and check whether the code reappears on the display.
  3. Check that your room thermostat or heating controller is set to the correct time and temperature, and that it is switched on.
  4. If the code returns, stop and call a Gas Safe registered engineer.

Parts commonly replaced

  • Programming unit (control unit)
  • Coding card (if fitted)

Related codes

Showing 21–30 of 59
b0

Your boiler has shut itself down as a safety precaution because a sensor in the flue is sending faulty readings, so it needs a qualified engineer to check it before it can safely heat your home and water again.

High Engineer only £150-300

What to check first

  1. Check the boiler display for any other messages, and note the exact code shown.
  2. Check that the boiler's pressure gauge reads between 1 and 1.5 bar when cold, and top up only if the manufacturer's filling instructions say it is safe to do so.
  3. Check that the flue outlet outside the property is not blocked by leaves, debris, nests or snow.
  4. Press the reset button once. If the boiler does not restart, leave it switched off and contact a Gas Safe registered engineer.

Parts commonly replaced

  • Flue gas temperature sensor
  • Flue gasket or seal
  • Burner or fan assembly (if damaged)

Related codes

b1

The boiler's control panel has lost proper communication with its internal settings, so it may not be running as intended, but this is usually fixable by a qualified engineer.

High Engineer only £150-400

What to check first

  1. Switch off the boiler at its on/off switch and at the fused spur or isolator, then wait 60 seconds.
  2. Switch the power back on and wait several minutes for the boiler to restart and show its display.
  3. If the same b1 code returns, stop and contact a Gas Safe registered engineer, quoting the code and model.

Parts commonly replaced

  • Vitotronic control unit (programming unit)
  • Main printed circuit board (PCB)
  • Bus communication cable

Related codes

b4

Your boiler is still running, but its internal controls are working as if it is much colder outside than it really is, so it may heat your home less efficiently and less accurately than normal.

Medium Engineer only £120-450

What to check first

  1. Turn the boiler off at its on/off switch, wait 30 seconds, then switch it back on to see if the code clears.
  2. Check that the outdoor temperature sensor (if fitted) is not visibly damaged, loose or disconnected, without opening any gas or electrical covers.
  3. If the code returns, leave the boiler on and contact a Gas Safe registered engineer for a diagnosis.

Parts commonly replaced

  • Outdoor temperature sensor
  • Main control PCB (electronics board)
  • Control unit

Related codes

b5

Your boiler's control system has reverted to its factory settings or has lost its stored configuration, so it has stopped working properly and needs an engineer to check and restore it.

High Engineer only £180-420

What to check first

  1. Check the boiler display for any other fault codes and note them down for the engineer.
  2. Switch off the boiler at its on/off switch and at the fused spur or isolator for about two minutes, then switch it back on.
  3. If the code returns or the boiler still does not heat or supply hot water, stop trying to fix it and call a Gas Safe registered engineer.

Parts commonly replaced

  • Control unit (PCB)
  • Coding card
  • Boiler display/control module

Related codes

b7

Your boiler's control system cannot find or read its settings card correctly, so it may stop heating or hot water until a qualified engineer checks it.

High Engineer only £120-250

What to check first

  1. Turn the boiler off at its on/off switch and at the fused spur, wait 60 seconds, then switch it back on to see if the code clears.
  2. Note down any other code shown on the display and check the boiler's manual for what it means.
  3. If the code returns, stop and book a Gas Safe registered engineer, as the settings card is inside the boiler and should not be opened or replaced by a homeowner.

Parts commonly replaced

  • Boiler coding card
  • Control unit (if the coding card is fine but the control unit is faulty)

Related codes

b8

Your boiler has switched itself off as a precaution because a wire connected to a sensor that monitors its exhaust heat has become disconnected, so your heating and possibly your hot water will not work until a qualified engineer reconnects or replaces it.

High Engineer only £120-250

What to check first

  1. Check the boiler pressure gauge. If it is below 1 bar, top it up using the filling loop as shown in the handbook, then stop.
  2. Press the reset button once, or use the reset option on the boiler display, and wait 10 minutes to see whether the fault returns.
  3. Check the outside flue terminal for visible blockages such as leaves, nests or debris, and clear only what you can reach safely from the ground.
  4. If the fault returns after a reset, do not open the boiler casing. Turn the boiler off at the switch and book a Gas Safe registered engineer.

Parts commonly replaced

  • Flue gas temperature sensor
  • Flue sensor lead or wiring harness
  • Burner cleaning or inspection (if the fault has caused soot build-up)

Related codes

bA

Your boiler has lost communication with the controller for one of your heating zones, so that zone may not heat properly, though the rest of your system should still work.

Medium Engineer only £180-350

What to check first

  1. Switch the boiler off at its power supply, wait 30 seconds, then switch it back on to see if the fault clears.
  2. Check that the heating controls and room thermostat are switched on and set to the correct temperature.
  3. If the code returns or the zone still does not heat, book a Gas Safe registered engineer, as the fault usually needs the connection or extension kit checked.

Parts commonly replaced

  • Viessmann extension kit for mixer circuit M2
  • Communication cable or wiring harness
  • Mixer circuit control module
bC

Your boiler is still heating your home, but it has lost its connection to the wall thermostat, so it can't adjust the temperature based on the room conditions you've set.

Medium DIY-safe £100-250

What to check first

  1. Check the batteries in the Vitotrol room thermostat and replace them with fresh ones if they are low.
  2. Make sure the thermostat is within range of the boiler and is not blocked by metal objects or other electrical equipment.
  3. Switch the boiler off at its power supply for about one minute, then switch it back on and see whether the code clears.
  4. If the code returns, contact a Gas Safe registered engineer, as the connection cable or the thermostat itself may need repair or replacement.

Parts commonly replaced

  • Vitotrol remote control (e.g. Vitotrol 200-A or 300-A)
  • Remote control connection cable
  • Batteries
bd

The boiler has lost contact with the room thermostat for one of its heating zones, so it may be heating that zone on a basic backup schedule instead of following your settings, but your home should still be heated.

Medium DIY-safe £120-280

What to check first

  1. Check the batteries in the wireless room thermostat (Vitotrol) and replace them if they are low or flat.
  2. Move the thermostat closer to the boiler, or check it is not blocked by metal objects, and see whether the boiler reconnects.
  3. Switch the boiler off at its on/off switch and at the fused spur for about 30 seconds, then switch it back on. Check the display for the bd code again.
  4. Check the wired thermostat connection at the boiler and the thermostat is secure with the power off. Do not open the boiler casing.
  5. If the code returns, leave the boiler on and contact a Viessmann-registered engineer, as the thermostat or its wiring may need replacing or re-pairing.

Parts commonly replaced

  • Vitotrol remote control (wireless or wired)
  • Remote control batteries
  • Remote control connection cable
  • Remote control receiver or pairing module

Related codes

bE

Your boiler's room controller appears to be set up incorrectly, so the boiler may not be responding to the heating schedule or temperature you expect, but this is usually a settings issue that can be corrected.

Low DIY-safe £60-120

What to check first

  1. Check the Vitotrol remote control's display for the time, date, and heating schedule, and correct any obvious errors.
  2. Confirm the Vitotrol type and heating circuit settings match the manual for your model, and make any changes as described in the controller's instructions.
  3. Switch the boiler off at its isolator or power switch for 30 seconds, switch it back on, and check whether the bE code clears.
  4. If the code returns, contact a Gas Safe registered engineer to reprogram or check the controller.

Parts commonly replaced

  • Vitotrol remote control unit
  • Room sensor

Related codes

Showing 31–40 of 59
bF

The boiler's control system is having trouble talking to one of its internal communication parts, which usually needs a qualified engineer to check and correct.

High Engineer only £150-350

What to check first

  1. Switch the boiler off at its on/off switch and at the fused spur or isolator for about 30 seconds, then switch it back on.
  2. Check the display to see whether the code clears or reappears after the boiler restarts.
  3. If the code returns, leave the boiler off and contact a Gas Safe registered engineer.

Parts commonly replaced

  • LON communication module
  • LON bus cable or connector
  • Control unit (Vitotronic)

Related codes

C2

Your boiler has lost contact with the solar panel controller, so it can't use the sun to help heat your water, but your heating and hot water should still work normally.

Medium Engineer only £90-250

What to check first

  1. Switch the boiler off at its on/off switch and wait 30 seconds, then switch it back on to see if the code clears.
  2. Check that the solar controller unit has power (its display should be lit) and that its mains plug or power switch is on.
  3. Look for any loose or visibly damaged cables between the boiler and the solar controller, but do not open either unit's casing.
  4. If the code returns, contact a Gas Safe registered engineer or a Viessmann-trained heating engineer to check the communication cable and the solar control module.

Parts commonly replaced

  • Communication (BUS) connection cable
  • Solar control module
  • Solar controller fuse
  • Solar pump station connection plug

Related codes

Cd

Your boiler has lost its connection to its optional remote-monitoring device, so it can't report its status online, but it will usually keep heating and supplying hot water as normal.

Low DIY-safe £120-250

What to check first

  1. Turn off the boiler at its on/off switch and at the fused spur or circuit breaker, wait 2 minutes, then turn it back on.
  2. Check that the boiler is still heating and producing hot water, and see whether the Cd code clears on its own after a few minutes.
  3. If the code returns, look at the outside of the boiler casing and any remote-monitoring unit to confirm that any visible plugs or cables are fully pushed in. Do not remove any panels or touch wiring inside the boiler.

Parts commonly replaced

  • Vitocom 100 communication module
  • KM BUS connection cable
  • Boiler control unit (PCB), only if the fault persists after the module is replaced
CE

Your boiler's main controls have lost contact with an add-on part that helps run your heating, so it may not be working as it should, but this is usually fixable and is not a gas safety emergency.

Medium DIY-safe £120-260

What to check first

  1. Turn off the boiler at its on/off switch and at the fused spur or isolator supplying it, then wait 2 minutes.
  2. Turn the power back on and wait several minutes for the boiler to restart and check its display again.
  3. Check the thermostat or controller is set correctly and that the boiler is in the right mode, then contact a Gas Safe engineer if the CE code returns. Do not open the boiler casing.

Parts commonly replaced

  • LON communication module or extension module
  • LON bus connection cable
  • Control unit circuit board
CF

The boiler's control unit has lost contact with a small communication part that links it to other system controls, so it may not respond properly to thermostat or remote settings.

Medium Engineer only £150-400

What to check first

  1. Switch the boiler off at the mains isolator or fused spur and wait 60 seconds.
  2. Switch it back on and check whether the fault clears on its own.
  3. If the code returns, stop and book a Gas Safe registered engineer to inspect the communication module and its wiring.

Parts commonly replaced

  • LON communication module
  • LON bus cable or connector
  • Control unit circuit board
dA

Your boiler has lost the signal from its room thermostat sensor, so it is heating your home using only the outside temperature, which means it may not hold the room at exactly the temperature you set, but it should still keep heating and hot water working.

Low Engineer only £120-220

What to check first

  1. Turn the boiler off at its on/off switch and wait five minutes, then switch it back on to see whether the fault clears.
  2. Check the room sensor on the wall (the room temperature sensor or room unit) for obvious damage, and make sure it is not covered, placed in direct sunlight, or in a draught.
  3. If the fault returns, book a Gas Safe registered engineer to check the sensor cable for a short and test or replace the room sensor.

Parts commonly replaced

  • Viessmann room temperature sensor
  • Room sensor cable or connector
  • Vitotronic control unit (rare)

Related codes

db

The boiler has lost its room thermostat reading for one heating zone, so it is controlling the heating by outdoor temperature instead, which usually keeps your home warm but may not match the room temperature exactly.

Medium Engineer only £100-220

Parts commonly replaced

  • Room temperature sensor
  • Sensor wiring or connector
  • Heating circuit M2 extension module
  • Mixer motor (if the fault persists)

Related codes

dd

Your boiler has lost the signal from the room thermostat sensor, so it is heating your home using only the outdoor temperature readings, which means your heating may not respond precisely to the temperature inside your rooms.

Medium Engineer only £100-200

What to check first

  1. Turn off the boiler at its on/off switch and wait a few minutes.
  2. Check the room sensor cable where it enters the wall or runs to the boiler for visible damage, pinching, or loose connections.
  3. Make sure the room sensor is not blocked by furniture, curtains, or direct sunlight, then turn the boiler back on and check whether the code clears.
  4. If the code returns or the cable looks damaged, contact a Gas Safe registered engineer.

Parts commonly replaced

  • Room temperature sensor
  • Room sensor cable
  • Control unit connection terminal

Related codes

dE

Your boiler is still producing heat, but it can't read the temperature from the room sensor for one of your heating circuits, so it is running on a less precise backup setting and may not hold your rooms at exactly the temperature you choose.

Medium Engineer only £100-250

What to check first

  1. Note the fault code dE and check whether the boiler display shows any other codes.
  2. Check whether you have a wireless or wall-mounted room thermostat or sensor, and if so, replace its batteries and confirm it is within range of the boiler.
  3. Switch the boiler off at the mains and back on after one minute to see if the fault clears; if it returns, book a Gas Safe registered engineer.

Parts commonly replaced

  • Room temperature sensor
  • Room sensor connecting cable
  • Mixer M2 circuit control module

Related codes

E4

Your boiler has shut itself down because its burner has become blocked or has an internal fault, so it's stopped producing heat and hot water until it's checked.

High Engineer only £150-400

What to check first

  1. Check that the boiler's pressure gauge reads between 1.0 and 1.5 bar, and top it up only if the manual says how to do so safely
  2. Check that other gas appliances, such as your hob, are working, to confirm the gas supply is on
  3. Check that the flue outlet outside the house is clear of leaves, snow, or debris
  4. Press the reset button once, wait 10 minutes, and see whether the boiler restarts
  5. If the code returns or the boiler won't restart, stop trying and call a Gas Safe registered engineer

Parts commonly replaced

  • Burner gasket
  • Burner assembly
  • Ignition electrode
  • Fan

Related codes

Showing 41–50 of 59
E5

Your boiler has shut down because its burner has become blocked or has an internal fault, so it can't safely produce heat or hot water until a qualified engineer clears it.

High Engineer only £150-450

What to check first

  1. Check the boiler pressure gauge and top up with the filling loop if it reads below 1 bar.
  2. Press the reset button once, wait 10 minutes, and see whether the boiler restarts.
  3. Check that the boiler's external flue terminal is not blocked by leaves, snow, or debris, and make sure nothing is stored around the boiler.
  4. If the fault returns, do not keep resetting it. Contact a Gas Safe registered engineer.

Parts commonly replaced

  • Burner gasket
  • Burner assembly
  • Ignition electrode
  • Combustion fan
  • Gas valve

Related codes

E8

The boiler has stopped because it cannot reliably detect the gas flame, so it has shut itself down as a safety precaution and will likely need a qualified engineer to check it.

High Engineer only £120-280

What to check first

  1. Check that the gas supply to the boiler is on, including the gas meter and any isolation valve nearby.
  2. Check the pressure gauge on the front of the boiler. It should normally read between 1 and 2 bar when cold. If it is very low, top it up only if you know how to do so safely, following the manual.
  3. Press the reset button once and wait about 10 minutes to see if the boiler restarts and stays running.
  4. If the fault returns, or the boiler does not restart, turn it off and contact a Gas Safe registered engineer.

Parts commonly replaced

  • Ionisation electrode
  • Ignition electrode gasket
  • Burner gasket
  • Gas valve (if faulty)

Related codes

E9

The boiler has shut itself down because its flame sensor isn't reading the flame correctly during its startup check, so it needs a qualified engineer to look at it.

High Engineer only £90-250

What to check first

  1. Check that other gas appliances, such as the hob, are working to confirm the gas supply is on.
  2. Make sure the boiler's gas isolation valve, usually beside or below the boiler, is fully open.
  3. Press the reset button on the boiler's control panel once, wait 10 minutes, and see if it restarts. If the code returns, stop and call a Gas Safe registered engineer.

Parts commonly replaced

  • Ionisation electrode
  • Burner gasket
  • Ignition electrode
  • Gas valve (less common)

Related codes

EA

Your boiler has shut itself down because it couldn't confirm that the gas flame was lit and stable during its startup check, so it has stopped heating and hot water until a Gas Safe engineer looks at it.

High Engineer only £150-350

What to check first

  1. Check that the gas supply is on by confirming your gas meter tap or isolation valve is open and that other gas appliances, such as a hob, work.
  2. Check the boiler pressure gauge and top it up to the recommended level (usually 1.0 to 1.5 bar) if it is low, following the manufacturer's instructions.
  3. Press the reset button once, wait 10 minutes, and see whether the boiler restarts. If the code returns, stop and call a Gas Safe registered engineer.

Parts commonly replaced

  • Ionisation electrode
  • Burner gasket
  • Gas valve
  • Control PCB
  • Fan

Related codes

Eb

Your boiler has detected a problem with how it sets up its gas burning controls, so it may have stopped or be running less well, and a registered engineer should check it.

High Engineer only £120-350

What to check first

  1. Check the boiler pressure gauge and top it up to the level shown in the manual if it is low, then reset the boiler from the control panel.
  2. Make sure the flue outlet outside your home is clear of leaves, nests, snow or other obstructions.
  3. If the code returns, leave the boiler off and contact a Gas Safe registered engineer to check the connecting cable, the ionisation electrode and the flue system.

Parts commonly replaced

  • Ionisation electrode
  • Connecting cable
  • Flue seal or gasket
  • Combustion control unit

Related codes

EC

The boiler's flame sensor isn't reading the flame correctly during its startup check, so it has stopped to stay safe, and a qualified engineer will need to check the flame sensing and burner.

High Engineer only £90-220

What to check first

  1. Check the boiler pressure gauge and top it up to about 1.0-1.5 bar if it is low, following the manufacturer's instructions.
  2. Make sure the gas supply tap to the boiler is fully open and that other gas appliances are working.
  3. Press the reset button once (or use the reset option on the display), wait a few minutes, and see if the boiler restarts. If the code returns, stop and call a Gas Safe registered engineer.

Parts commonly replaced

  • Ionisation electrode
  • Ionisation electrode lead
  • Burner gasket
  • Gas valve

Related codes

Ed

The boiler has shut itself down because its burner has detected an internal fault, so it isn't producing heat or hot water until a qualified engineer checks it.

High Engineer only £120-350

What to check first

  1. Check the boiler pressure on the display or gauge and top it up to about 1.0 to 1.5 bar if it is low, following the manufacturer's filling instructions.
  2. Press the reset button or use the reset function on the boiler's control panel once, then wait 5 minutes to see if it restarts.
  3. If the fault returns, or you smell gas, turn off the gas supply at the meter, open windows, leave the property, and call the Gas Emergency Service on 0800 111 999 or an engineer.

Parts commonly replaced

  • Ignition electrode
  • Ionisation (flame sensing) electrode
  • Gas valve
  • Combustion fan
  • Printed circuit board (PCB)

Related codes

F0

Your boiler has stopped because its burner is blocked or has an internal fault, so it has shut itself down as a safety measure and needs a qualified engineer to check it.

High Engineer only £150-450

What to check first

  1. Check the pressure gauge on the front of the boiler and top it up to the recommended level (usually between 1 and 1.5 bar) if it is low.
  2. Switch the boiler off at the power supply, wait about 10 minutes, then switch it back on to try a single reset.
  3. If the fault code F0 returns, leave the boiler off and book a Gas Safe registered engineer rather than repeating resets.

Parts commonly replaced

  • Burner assembly or burner gauze
  • Fan assembly
  • Gas valve
  • Ignition electrode
  • Combustion chamber seal

Related codes

F1

Your boiler has shut itself down because the hot exhaust gases leaving through the flue are running hotter than they should, which is a safety protection working as intended, so please don't keep pressing reset and arrange a check by a Gas Safe engineer.

Emergency Engineer only £100-350

What to check first

  1. Turn the boiler off at its controls and do not keep pressing the reset button repeatedly.
  2. Open a window and make sure the room is well ventilated, then check that your carbon monoxide alarm is working and has not gone off.
  3. If it is safe to look from outside, check that the flue outlet on the wall is clear of leaves, nests, debris or anything blocking it, and do not touch or attempt to repair any gas components.
  4. Press the reset button once. If the boiler stays off or the fault returns, leave it off and call a Gas Safe registered engineer.

Parts commonly replaced

  • Flue gas temperature limiter
  • Flue gas temperature sensor
  • Flue terminal or flue pipe section
  • Heat exchanger (if damaged)
  • Combustion fan

Related codes

F2

Your boiler has shut itself down because it got too hot as a safety precaution, and it will need a reset once the cause is checked.

High Engineer only £150-350

What to check first

  1. Check the boiler pressure gauge on the front panel. If it is below about 1 bar, top it up using the filling loop, following the boiler manual, and then close the loop valves again.
  2. Make sure the heating system's isolating and radiator valves are open, and that the boiler is not blocked by furniture or other objects that restrict airflow.
  3. Press the reset button on the boiler once, wait a few minutes, and see whether it restarts. If the F2 code returns, stop and call a Gas Safe registered engineer, as repeated overheating needs proper diagnosis.

Parts commonly replaced

  • Safety temperature limiter (STB)
  • Circulation pump
  • Heat exchanger temperature sensor

Related codes

Showing 51–59 of 59
F3

Your boiler has detected a flame when it should not be burning, so it has stopped as a safety precaution and needs a qualified engineer to check the gas controls before it is used again.

Emergency Engineer only £200-500

Parts commonly replaced

  • Gas valve
  • Ionisation (flame sensing) electrode
  • Burner control unit (PCB)
  • Gas valve seals and gaskets

Related codes

F4

Your boiler tried to start but could not light its burner, so it has stopped and is not producing heat or hot water until a qualified engineer checks it.

High Engineer only £120-350

What to check first

  1. Check that the gas supply is on at the meter and that other gas appliances, such as the hob, are working.
  2. Check the boiler pressure gauge reads between 1 and 1.5 bar when cold, and top it up only if the boiler manual says how to do so safely.
  3. Press the reset button or power the boiler off and on once, wait 10 minutes, and see whether it lights; if the code returns, stop and call a Gas Safe engineer.

Parts commonly replaced

  • Ignition electrode
  • Ionisation (flame sensing) electrode
  • Ignition module or control PCB
  • Gas valve

Related codes

F8

The boiler has shut itself down as a safety precaution because its gas supply is not switching off properly when it should, so a Gas Safe engineer needs to check it before it is used again.

Emergency Engineer only £200-450

Parts commonly replaced

  • Gas valve assembly
  • Gas valve coil
  • Control PCB (if the fault is traced to the board)

Related codes

F9

The boiler's exhaust fan is not starting up properly, so it has stopped itself as a safety precaution and will need a qualified engineer to check it.

High Engineer only £250-450

What to check first

  1. Check that the flue terminal outside the property is not blocked by leaves, nests, snow or debris, and clear any obstruction you can reach safely.
  2. Check the condensate pipe running from the boiler is not frozen or blocked, and thaw it gently with warm water if it is.
  3. Wait a few minutes, then reset the boiler once using the reset button or the reset option on the display, and see whether it restarts. If the fault returns, stop and call a Gas Safe registered engineer.

Parts commonly replaced

  • Combustion fan assembly
  • Fan power and signal wiring harness
  • Control PCB (main circuit board)

Related codes

FA

Your boiler has stopped the burner safely because a part that drives the air fan has not fully shut down, so it needs a qualified engineer to check it before it will heat your home and water again.

High Engineer only £150-450

What to check first

  1. Turn the boiler off at its on/off switch, wait 10 minutes, then switch it back on to see whether the fault clears on its own.
  2. Check that the gas supply is on by confirming your gas meter valve is open and that other gas appliances, such as the hob, are working.
  3. If the fault returns or the boiler will not restart, leave it switched off and call a Gas Safe registered engineer. If you smell gas, leave the house and call the National Gas Emergency Service on 0800 111 999.

Parts commonly replaced

  • Combustion fan assembly
  • Gas valve
  • Ignition electrode
  • Printed circuit board (PCB)
  • Flue or air pressure sensor

Related codes

FC

Your boiler has shut itself down for safety because its gas burner isn't running correctly, which may be caused by a gas supply control fault or a blocked flue, so please don't keep resetting it and arrange for a Gas Safe engineer to check it.

Emergency Engineer only £120-450

What to check first

  1. Turn the boiler off at its isolator switch and wait five minutes.
  2. Check that the gas supply is on by looking at whether your gas hob or other gas appliances work. If they don't, contact your gas supplier's emergency line straight away.
  3. Look at the flue outlet on the outside wall from a safe position for visible blockages such as bird nests, leaves or debris, and do not climb ladders or touch the flue to clear anything.
  4. Turn the boiler back on once. If the fault code returns or the boiler won't stay on, stop and book a Gas Safe registered engineer.

Parts commonly replaced

  • Gas valve / gas train
  • Gas-air ratio control unit
  • Combustion fan
  • Ignition electrode
  • Flue terminal or flue cap

Related codes

Fd

Your boiler has shut itself down because its burner isn't working properly, so it isn't producing heat or hot water, and a qualified engineer will need to find out why.

High Engineer only £180-450

What to check first

  1. Check the boiler pressure gauge and confirm it reads between 1 and 1.5 bar. If it is low, top it up using the filling loop as shown in the manual.
  2. Check that the gas supply is on by confirming the gas meter and other gas appliances, such as a cooker or fire, are working.
  3. Press the reset button on the boiler (or hold the reset button as described in the manual) once, then wait a few minutes to see if the boiler restarts.
  4. If the Fd code returns or the boiler won't restart, stop and call a Gas Safe registered engineer. Do not open the boiler casing or attempt to repair the burner or controls yourself.

Parts commonly replaced

  • Burner control unit
  • Boiler coding card
  • Ionisation (flame sensing) electrode
  • Ignition electrode
  • Gas valve

Related codes

FE

Your boiler has stopped itself as a safety precaution, most likely because the burner is blocked or because nearby electrical interference or a control board fault is confusing its controls.

High Engineer only £150-450

What to check first

  1. Turn the boiler off at its on/off switch, wait 10 minutes, then switch it back on and press the reset button on the front panel if it is flashing.
  2. Check that the flue terminal outside the wall is not blocked by leaves, debris, nests or snow, and clear any obstruction you can reach safely.
  3. If the fault returns, note whether it happens when large electrical equipment such as a welder, lift motor or heavy machinery is running nearby, then contact a Gas Safe registered engineer.

Parts commonly replaced

  • Main PCB (control board)
  • Burner assembly or burner gauze
  • Flame ionisation sensor
  • Combustion fan
  • Gas valve

Related codes

FF

Your boiler has shut itself down as a safety precaution because its burner is blocked or it has detected an internal fault, so it may not be providing heating or hot water until it is reset and checked.

High Engineer only £120-300

What to check first

  1. Check the boiler display for the FF code and make sure the boiler is not showing a gas or pressure warning.
  2. Check the system pressure gauge. It should read between 1.0 and 1.5 bar when cold. If it is low, top it up using the filling loop as shown in the manual.
  3. Press and hold the E RESET button for about one second. If it is stuck or does not respond, do not force it or open the casing.
  4. If the boiler restarts, monitor it. If the FF code returns, stop resetting it and call a Gas Safe registered engineer.

Parts commonly replaced

  • Burner gauze or burner assembly
  • Ignition electrode
  • Flame detection (ionisation) electrode
  • Fan assembly
  • Gas valve
  • Control PCB

Related codes