High Lockout
0.5bar on Glow-worm Ci Range

Your boiler has lost water pressure and has shut down to prevent damage, meaning you will not have any heating or hot water until the system is topped up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Lack of water fault (<0.5b)

What causes this fault?

This fault occurs when the water level inside your central heating system drops below the minimum safe limit. The most common reason is a slow leak from a radiator valve or pipework, but it can also happen if you have recently bled your radiators without topping the system back up.

This fault is frequently seen in autumn when homeowners turn their heating back on for the first time or bleed their radiators to remove air pockets.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

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