High Lockout
17 on Glow-worm Ci Range

Your boiler is receiving too little electricity from the mains supply to operate safely, causing it to shut down.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Power supply <170V

What causes this fault?

This fault occurs when the electrical voltage entering the boiler drops to a level so low that the internal components can no longer function. The most common reason is a problem with the local power grid or an issue with your home's electrical wiring, though a failing main control board can also misread the incoming power.

This fault is more common during extreme cold snaps or heatwaves when the national grid is under heavy strain, leading to temporary 'brownouts' or voltage fluctuations.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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