High Lockout
02 on Glow-worm Ci Range

Your boiler has detected an issue with its internal ventilation system, meaning it cannot safely clear waste gases and has shut down as a precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Air fault, pressure switch, no power to fan

What causes this fault?

This fault occurs when the boiler's internal safety sensors detect that the fan isn't moving enough air to safely vent exhaust gases outside. The most common reasons are a buildup of debris in the internal tubes, a mechanical failure of the fan itself, or a faulty sensor that can no longer confirm the system is safe to fire up.

This fault is more common during periods of high wind, as strong gusts can sometimes put back-pressure on the flue, interfering with the air pressure sensor's readings.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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