High Lockout
12 on Glow-worm Ci Range

Your boiler's main control screens are having trouble talking to each other, which means the boiler doesn't know what settings you are asking for.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

User interface or distant control panel fault

What causes this fault?

This fault occurs when the communication link between the boiler's internal computer and the front display panel is broken. It is usually caused by a loose connection cable or internal electrical wear on one of the circuit boards, which prevents your instructions from reaching the burner.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful