What the manual says
Manufacturer manualUser interface not compatible with boiler
What causes this fault?
This fault occurs when the boiler's internal display panel and the main control board are unable to understand each other's signals. It most commonly happens after a recent repair where a new part has been installed that isn't programmed correctly or is mismatched for your specific model. Essentially, the boiler’s 'brain' and 'face' are no longer speaking the same language.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like 20: no call-out fees, no surprise bills.
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