High Lockout
14 on Glow-worm Ci Range

Your boiler has become too hot and has shut down as a safety precaution to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Over temperature on primary water circuit

What causes this fault?

This fault occurs when the water inside the boiler exceeds a safe temperature limit, causing the system to shut down to protect its internal components. The most common reasons are a failed pump that isn't moving water away from the heat exchanger quickly enough, or a blockage in the pipework restricting flow.

This issue is frequently seen during the first cold spell of autumn when pumps that have been idle all summer seize up upon being restarted.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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