What the manual says
Manufacturer manualfan pre-run
From this model's manual
Verified against the Glow Worm Flexicom Cx installation & service manual, page 45.
What causes this fault?
This status occurs when the boiler prepares for ignition by clearing out the combustion chamber. The fan spins up to ensure there is a safe flow of fresh air and to remove any residual gases before the burner light. It is a fundamental part of the boiler's start-up sequence and not a sign of a mechanical failure.
DIY fix possible
This fault may be fixable without an engineer. Check your manual first.
Find a Gas Safe engineer
Search the official register →
Boiler cover options
Avoid the next call-out bill
A cover plan would handle faults like S.11: no call-out fees, no surprise bills.
Approved partner
Get a quote →
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Affiliate links. We may earn a commission at no extra cost to you.