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S.24 on Glow-worm Flexicom cx

Your boiler is operating normally and is currently firing the burner to provide heating or hot water; this is a status message, not an error.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

What the manual says

Manufacturer manual

burner on

From this model's manual
Verified against the Glow Worm Flexicom Cx installation & service manual, page 45.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This code appears when the boiler's internal controls have successfully confirmed that gas and air are present to ignite the burner. It signifies that the system is currently active and burning fuel to reach the temperature requested by your thermostat or hot water tap. This is part of the boiler's normal operating sequence rather than a mechanical failure.

DIY fix possible

Check your room thermostat or programmer if you did not expect the heating to be onEnsure your taps are fully closedNo action is required as this is a normal operational code

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