High Lockout
S.21 on Glow-worm Flexicom cx

Your boiler is currently stuck in a checking stage where the fan is running but the burner has not yet lit.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

fan pre-run

What causes this fault?

This fault occurs when the boiler's control system is waiting for confirmation that the fan is spinning at the correct speed to safely clear out gases before ignition. The most common reason is that the fan has become worn or blocked, or the circuit board is failing to receive the electrical signal required to move to the next step of the starting process.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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