High Lockout
05 on Glow-worm Xtramax HE

Your boiler has shut down because it is getting too hot inside, likely due to water not flowing properly through the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

OVERHEATING LOOP: PUMP BLOCKED OR ITS CONDENSER OUT OF SERVICE. ISOLATING COCKS CLOSED ON JIG. DEFECTIVE OVERHEAT THERMOSTAT. BLEED OUT AIR. CHECK THE ELECTRICAL CONNECTIONS.

What causes this fault?

This fault occurs when water cannot circulate through the boiler quickly enough to carry heat away, causing the internal temperature to reach a dangerous level. The most common reasons are a seized internal pump that has stopped spinning or a blockage within the pipework, such as trapped air or closed valves. This trigger is a safety mechanism designed to protect the boiler's internal components from heat damage.

This issue often appears when the heating is first turned on after summer, as pumps can seize up due to long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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