High
F23 on Glow-worm Xtramax HE

Your boiler has stopped working because the water isn't moving through the system correctly, which is often caused by air bubbles or a blockage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Water circulation fault

From this model's manual
Verified against the Glow Worm Xtramax He installation & service manual, page 33.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler detects a significant temperature difference between the water leaving the unit and the water returning to it, indicating that heat is not being carried away fast enough. The most common reasons are a failing internal pump that can't push the water around, or a build-up of sludge and debris that has created a physical blockage in the pipework. It can also be triggered by a large pocket of air trapped within the heat exchanger, preventing smooth water flow.

This issue often surfaces in autumn when the heating is turned on for the first time in months, as pump components can seize up or debris can settle during the summer period.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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