High Lockout
13 on Glow-worm Xtramax HE

Your boiler's internal computer has encountered a communication error or has failed, which means it cannot tell the boiler how to operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

MAIN CONTROL BOARD (PCB): THIS FAULT MAY BE INTERMITTENT. SWITCH (OFF), WAIT APPROXIMATLEY 5 SECONDS, SWITCH (ON). IF FAULT PERSISTS REPLACE MAIN CONTROL BOARD (PCB).

What causes this fault?

This fault occurs when the boiler's main control board suffers a hardware failure or a breakdown in its internal electronic memory. Essentially, the 'brain' of the appliance has become scrambled or has stopped sending signals to key components, often due to an electrical surge or the natural aging of the circuit board's capacitors.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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