High Lockout
F16 on Glow-worm Xtramax HE

Your boiler thinks it sees a flame before it has even started the ignition process, which is preventing it from running for safety reasons.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame detection fault (Flame detected before ignition).

What causes this fault?

This fault occurs when the boiler's sensors detect a flame signal at a time when there shouldn't be one, such as during the initial startup checks. The most common reason is a faulty flame sensing electrode that is sending a false signal, or a carbon buildup that is allowing electricity to leak across the sensor. In some cases, the main control board may be malfunctioning and incorrectly interpreting signals from the burner.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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