High
F4 on Glow-worm Xtramax HE

Your boiler has attempted to start several times but is unable to ignite its internal flame, so it has shut down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Ignition fault, boiler fialed to light

From this model's manual
Verified against the Glow Worm Xtramax He installation & service manual, page 33.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler successfully lights but then loses its flame while it is supposed to be running. It is often caused by a dirty or worn-out sensor that can no longer 'see' the flame, or by an unstable gas supply that prevents the fire from staying lit. In some cases, internal debris or a failing control board can also interrupt the combustion process.

This fault can be more frequent during extreme cold spells if the external gas regulator is affected by the temperature or if a high demand for heating puts extra strain on older components.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like F4: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful