High
F20 on Glow-worm Xtramax HE

Your boiler's computer components are having trouble communicating with each other because they are running incompatible software versions.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Software incompatibility.

From this model's manual
Verified against the Glow Worm Xtramax He installation & service manual, page 33.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the main control board and the display panel are unable to talk to each other correctly because their internal programs do not match. This usually happens after a repair where a new part has been installed that is running a different software version than the original components. It essentially means the boiler’s 'brain' and its 'voice' are no longer speaking the same language.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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