High
F6 on Glow-worm Xtramax HE

Your boiler has detected a problem with the sensor that monitors the temperature of the water used to heat your radiators, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Central Heating flow thermistor fault.

From this model's manual
Verified against the Glow Worm Xtramax He installation & service manual, page 33.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal computer stops receiving a reliable signal from the sensor that monitors the temperature of the water leaving the unit. The most common reason is that the sensor has physically failed due to age or internal wear, though damaged wiring or loose connections between the sensor and the main control board can also be responsible.

This fault is slightly more common in winter when the boiler is working harder and the sensor is subjected to more frequent and extreme temperature cycles.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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