High Lockout
F26 on Glow-worm Xtramax HE

Your boiler has shut down because the water is heating up too quickly or hasn't been able to circulate correctly through the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Maximum delta temperature

What causes this fault?

This fault occurs when the internal sensors detect that water inside the boiler is getting too hot too quickly, or there is too large a temperature difference between the water leaving and returning to the unit. The most common reason is a lack of water flow, often caused by a failing pump or a blockage in the pipework that prevents heat from being carried away to your radiators. It can also be triggered if the sensors themselves become faulty and provide inaccurate temperature readings to the control board.

This fault is frequently seen at the start of autumn when heating systems are turned back on after a long summer break, which can cause internal pump components to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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