High
F4 on Ideal Logic+ System

Your boiler has stopped working because it cannot correctly detect how much water is flowing through the system or what the temperature is.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Control / no flow thermistor fault

From this model's manual
Verified against the Ideal Logic System System installation & service manual, page 75.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensors provide conflicting or impossible temperature readings, making it unsafe for the unit to continue heating. The most common cause is a faulty flow thermistor that has failed electrically, or a significant lack of water circulation preventing the heat from moving away from the heat exchanger. In some cases, a communication error on the main circuit board can lead the boiler to incorrectly report this flow issue.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like F4: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful