High
F5 on Ideal Logic+ System

Your boiler has stopped working because it cannot properly measure the temperature of the water returning from your radiators.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Return thermistor fault

From this model's manual
Verified against the Ideal Logic System System installation & service manual, page 75.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control board loses communication with the sensor that monitors the temperature of the water coming back from your heating system. The most common reason is that the sensor itself has suffered an internal electrical failure, though it can also be caused by loose wiring or a damp connection inside the boiler.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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