High
L2 on Ideal Logic+ System

Your boiler has tried to light several times but cannot establish a flame, meaning your heating and hot water will not work until it is reset or repaired.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Ignition lockout

From this model's manual
Verified against the Ideal Logic System System installation & service manual, page 75.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal computer senses that a flame has not been successfully lit after several attempts. The most common reasons include a lack of gas reaching the burner, a dirty or worn spark plug that can't create a flame, or an issue with the gas valve not opening correctly.

This fault is more common during extreme cold spells, as the external condensate pipe can freeze and back up, preventing the boiler from completing the ignition process.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

A cover plan would handle faults like L2: no call-out fees, no surprise bills.

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