High Lockout
FU on Ideal Logic+ System

Your boiler has detected that heat is not moving away from the unit quickly enough, often because water flow is being blocked or restricted.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Difference greater than 50c – check isolation valves are open

What causes this fault?

This fault occurs when there is a massive temperature gap between the water entering and leaving the boiler, suggesting the heat has nowhere to go. It is usually caused by a physical blockage in the pipework, such as a buildup of sludge, or a mechanical failure in the pump that prevents water from circulating. The boiler shuts down immediately to protect the internal components from overheating and potential heat stress damage.

This issue often surfaces in autumn when the heating is turned on for the first time after summer, as stagnant debris in the pipes can settle and block the system.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful