High Lockout
E03 on Keston C36

Your boiler has become too hot and has shut itself down as a safety precaution to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler overheat – check that any valves to the heating circuit have not been shut down, no air in the system and that the water pressure is correct

What causes this fault?

This fault occurs when the water inside the heat exchanger reaches a dangerously high temperature, triggering a safety sensor to cut the power. The most common reasons are a lack of water flow caused by a failed pump, a blockage in the pipework, or air trapped within the system preventing heat from being moved away from the burner.

This issue often appears when the heating is first turned on after summer, as internal pump components can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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