High Lockout
E35 on Keston C36

Your boiler is struggling to detect a stable electrical signal from the mains power supply, causing it to shut down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Mains supply frequency incorrect - There may be a problem with your power supply.

What causes this fault?

This fault occurs when the boiler's internal computer detects that the incoming electricity from your home is not at the steady frequency it requires to operate safely. The most common reason is an issue with the local power grid or faulty electrical wiring within the property that is interfering with the power signal. In some cases, the boiler's main control board may have developed a fault, causing it to misread an otherwise healthy power supply.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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