High
E32 on Keston C36

Your boiler has lost its ability to regulate hot water temperature correctly because of a wiring or sensor fault, meaning you likely have no hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

DHW sensor short circuit – check connections to domestic hot water (DHW) sensor

From this model's manual
Verified against the Keston C36 installation & service manual, page 32.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal computer receives an impossible electrical signal from the hot water temperature sensor. It typically happens because the sensor’s internal components have failed or the connecting wires have become damaged or loose, preventing the boiler from knowing how hot the water is.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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