High Lockout
E23 on Keston C36

Your boiler has stopped working because it cannot correctly detect the water pressure, often due to a low water level or a faulty sensor.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Water filling error - check water pressure sensor.

What causes this fault?

This fault occurs when the boiler's internal computer is unable to detect a stable reading from the water pressure sensor, which is essential for safe operation. The most common reason is that the system water level has dropped too low, but it can also be triggered if the sensor itself has become blocked with debris or has failed electronically.

This fault is more common in autumn when homeowners turn their heating back on for the first time, as small leaks over the summer may have caused the system pressure to drop.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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