High Lockout
E25 on Keston C36

Your boiler's internal computer has encountered a critical error and cannot safely operate the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Control box errors - possible faulty control box.

What causes this fault?

This fault occurs when the boiler's internal computer brain fails to communicate correctly with the safety sensors and ignition components. It is physically caused by a microchip failure or a corrupted circuit on the main control board, preventing the boiler from managing the heating process safely. The most common reason is general electronic wear and tear or a power surge that has damaged the delicate internal wiring.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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