High
E45 on Keston C36

Your boiler has detected an electrical fault with the sensor that monitors exhaust gases, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flue sensor short circuit – check connections to flue sensor

From this model's manual
Verified against the Keston C36 installation & service manual, page 32.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the electrical signal from the exhaust gas sensor becomes interrupted, usually because the component has failed internally or the wiring has become damaged. The sensor is designed to monitor the temperature of the fumes leaving your home, and if it detects an electrical short, the boiler will shut down immediately to prevent potential overheating or safety risks.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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