High Lockout
E11 on Keston C36

Your boiler has stopped working because its internal sensors are reporting conflicting temperature readings that don't match up during a self-test.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The automatic test for calibration of flow and return sensors has failed – check both flow and return sensors are located on the correct pipes and are producing the correct readings

What causes this fault?

This fault occurs when the boiler's control chip detects that the temperature sensors on the outgoing and incoming pipes are giving contradictory information during a startup check. The most common reason is that one of the sensors has drifted out of calibration or has been physically loosened from its pipe, meaning the boiler can no longer safely calculate how much heat it is generating. In some cases, it can also be caused by a faulty wiring connection preventing the signals from reaching the main circuit board correctly.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful