High Lockout
F.27 on Vaillant ecoTEC Pro 28

Your boiler has detected a flame when there shouldn't be one, which has caused it to shut down for safety purposes.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Safety switch-off: Flame simulation - Monitoring electrode reports an incorrect flame

What causes this fault?

This fault occurs when the boiler's internal sensors detect a flame after the burner should have switched off, or even before it has started. The most common reason is a faulty sensing electrode sending a false signal, but it can also be caused by a leaking gas valve or moisture on the control board electronics.

This fault can be more common during periods of high humidity or heavy rain, as moisture entering the flue or building up inside the casing can interfere with the sensitive electrical signals.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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