High
F.27 on Vaillant ecoTEC Pro 28

Your boiler has detected a flame when there shouldn't be one, which has caused it to shut down for safety purposes.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Safety switch-off: Flame simulation - Monitoring electrode reports an incorrect flame

Shared across the range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensors detect a flame after the burner should have switched off, or even before it has started. The most common reason is a faulty sensing electrode sending a false signal, but it can also be caused by a leaking gas valve or moisture on the control board electronics.

This fault can be more common during periods of high humidity or heavy rain, as moisture entering the flue or building up inside the casing can interfere with the sensitive electrical signals.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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