High
F.64 on Vaillant ecoTEC sustain

Your boiler has detected an internal communication error between its electrical sensors and the main control board, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Electronics/NTC fault. Short-circuit in flow or return NTC or electronics defective

From this model's manual
Verified against the Vaillant Ecotec Sustain installation & service manual, page 51.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's main computer receives conflicting or impossible signals from the internal temperature sensors. The most common reason is an electrical short-circuit or a component failure on the main circuit board, which prevents the boiler from safely monitoring the water temperature.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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