High Lockout
F7 on Worcester Bosch Greenstar i

Your boiler thinks a flame is still burning even after it has been told to turn off, which is a safety conflict that stops the system from running.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

CH flow sensor fault: CH flow sensor (8000 - 20000 ohms at room temperature), Wiring and connections to sensor.

What causes this fault?

This fault occurs when the boiler's internal sensors continue to detect a flame or electrical current even after the gas valve has been closed. The most common cause is a carbon-clogged sensing electrode sending a false signal, but it can also be triggered by a fault in the main control board or a short in the internal wiring. Because it is a safety concern for the boiler to 'see' fire when it shouldn't, the system shuts down completely to prevent damage.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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