High Lockout
19 on Ideal Maximiser SE

Your boiler has stopped working because the fan that helps remove waste gases is not spinning or communicating correctly with the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The fan is not functioning properly; check the connectors and the fuse of the transformer and check the voltage on the control panel connector.

What causes this fault?

This fault happens when the boiler's internal computer tries to start the fan to clear out exhaust gases but detects that the blades aren't spinning. It is usually caused by a mechanical failure in the fan motor, loose wiring between the components, or a blown fuse that has cut off power to the fan. Without a working fan to safely remove fumes, the boiler will stay switched off as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful