High Lockout
2U on Ideal Maximiser SE

Your boiler has detected that water is leaving the unit much hotter than it is returning, which usually means the water isn't circulating through your radiators fast enough.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Temperature difference between the supply sensor and return sensor too large.

What causes this fault?

This fault occurs when the heat generated by the burner isn't being carried away to your radiators quickly enough, causing heat to build up inside the unit. The most common reason is a failing pump that can no longer push the water around your home, though a blockage caused by sludge or debris in the system can also restrict this flow. If the water stays inside the boiler for too long, it overheats and the system shuts down for safety.

This fault often appears during the first cold spell of autumn when the heating is turned on after being dormant all summer, as pumps often seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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