High Lockout
F012 on Intergas Xtreme 24

Your boiler has stopped working because its internal temperature sensor is reporting an error, meaning it can no longer monitor heat levels safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Sensor fault S5.

What causes this fault?

This fault occurs when the boiler's internal S5 temperature sensor stops sending a reliable signal to the main control board. It is usually caused by the sensor's electrical resistance falling outside of its normal range due to internal component failure or a loose connection in the wiring harness. Because the boiler can no longer accurately monitor heat levels, it shuts down as a safety precaution to prevent overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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