High Lockout
F003 on Intergas Xtreme 24

Your boiler has sensed that the exhaust gases are getting too hot and has shut down to prevent internal damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue gas temperature is too high.

What causes this fault?

This fault occurs when the internal sensors detect that the waste gases leaving your boiler have reached an unsafely high temperature. The most common reasons are a significant build-up of limescale or debris inside the heat exchanger, or a lack of water flow preventing the heat from being transferred away from the unit effectively.

This issue is more common during winter when the boiler is running at maximum capacity for long periods to heat both the radiators and hot water simultaneously.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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