High Lockout
F.28 on Vaillant ecoTEC Pro 24

Your boiler is unable to light the gas to produce heat, meaning your heating and hot water will not work.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Start-up failure: Ignit. unsuccessful - Failure during start-up or ignition unsuccessful. Gas pressure monitor or thermal cut-out has been triggered.

What causes this fault?

This fault occurs when the boiler attempts to ignite three times but fails to establish a steady flame. The most common reasons include an interrupted gas supply, a worn-out ignition spark plug, or a component failure that prevents the gas valve from opening correctly.

This fault is more frequent during extreme cold snaps, as external gas meters or regulators can sometimes freeze, restricting the flow of gas to the property.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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