High Lockout
F.67 on Vaillant ecoTEC Pro 24

Your boiler's computer has detected a flame when it shouldn't be there, or is confused by an electrical signal from the burner area.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault: Electronics/flame - Implausible flame signal

What causes this fault?

This fault occurs when the boiler’s control board detects an electrical signal suggesting a flame is present even though the gas should be turned off. The most common reason is a hardware failure within the main circuit board or moisture and carbon build-up on the sensing electrodes causing a 'ghost' signal. It is essentially a safety conflict where the boiler shuts down because it cannot confirm the burner is actually extinguished.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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