Medium
27 on Vokera Easi-Heat I

Your boiler has detected an internal electronic communication error or a temporary sensor discrepancy and has paused operation for safety.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Temporary fault code (Refer to section 7.10)

From this model's manual
Verified against the Vokera Easi Heat I Combi installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's central control board stops receiving consistent data from its internal sensors or temporary electrical interference disrupts the system. It is often caused by a failing thermistor sending incorrect temperature readings or a maturing circuit board that can no longer process signals reliably. The boiler pauses briefly to prevent overheating or damage until it can verify that all components are communicating correctly.

DIY fix possible

Turn the mode selector knob to the 'OFF/RESET' position.Wait for 30 seconds.Turn the knob back to the 'ON' or 'Winter' position to see if the error clears.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like 27: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful