Ariston Genus Premium Fault codes & diagnostics

63 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24-35 kW 1998-2007 Discontinued

Replaced by: Genus Premium EVO

No manual available yet We don't hold the official service manual for this model yet. We're sourcing it — check back soon.

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Each cell = one fault code. Hover to identify.
5 Emergency 49 High 7 Medium 2 Low

All 63 documented codes

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A17

Your boiler has detected that water is not moving through the system correctly, which has caused it to stop working to prevent overheating.

High DIY-safe £120-£350 Shared across the range

What to check first

  1. Check that the boiler pressure is between 1 and 1.5 bar on the pressure gauge.
  2. Ensure all radiator valves and isolation valves under the boiler are fully open.
  3. Try restarting the boiler using the Reset button to see if the fault clears.

Parts commonly replaced

  • Central heating pump
  • Main heat exchanger (de-scaling)
  • Flow/Return thermistors

Related codes

A18

Your boiler is unable to move water around the system, which is preventing it from heating your home or providing hot water.

High DIY-safe £180-350 Shared across the range

What to check first

  1. Check that your boiler pressure is between 1.0 and 1.5 bar on the gauge.
  2. Ensure all radiator valves and isolation valves under the boiler are fully open.
  3. Gently bleed your radiators to remove any trapped air pockets.

Parts commonly replaced

  • Circulation Pump
  • Main Heat Exchanger (if blocked)
  • Pump Capacitor
A19

Your boiler is still detecting a flame after it has supposedly turned the gas off, which is a safety concern that requires a professional inspection.

Emergency Engineer only £180-450 Shared across the range

Parts commonly replaced

  • Gas Valve
  • Flame Sensing Electrode
  • Control Board (PCB)
A20

Your boiler thinks it sees a flame before it has even started the ignition process, causing it to shut down for safety.

High Engineer only £120-350 Shared across the range

Parts commonly replaced

  • Ionisation probe
  • Flame sensing electrode
  • Main PCB
A21

Your boiler has detected that water is not moving through the system properly, which has caused it to shut down to prevent overheating.

High Engineer only £120-250 Shared across the range

Parts commonly replaced

  • Flow switch
  • Circulation pump
  • Pressure sensor

Related codes

A22

Your boiler has detected that a internal water safety switch is stuck in the 'on' position, preventing the system from starting its normal cycle.

High Engineer only £120-220 Shared across the range

Parts commonly replaced

  • Flow switch
  • Water pressure sensor
  • Main PCB

Related codes

A33

Your boiler has stopped working because the fan that helps remove waste gases is not spinning or communicating correctly with the system.

High Engineer only £220-450 Shared across the range

Parts commonly replaced

  • Fan motor
  • PCB (Printed Circuit Board)
  • Wiring harness
A97

Your boiler's computer board has encountered a software or communication error and is unable to manage the heating process safely.

High DIY-safe £280-550 Shared across the range

What to check first

  1. Locate the power switch or fused spur for the boiler
  2. Turn the power off for 30 seconds
  3. Turn the power back on and press the 'Reset' button on the control panel

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Display PCB

Related codes

A98

Your boiler's internal computer has encountered a communication error which is preventing it from running properly.

High Engineer only £280-550 Shared across the range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Internal Wiring Harness

Related codes

A99

Your boiler's internal computer has encountered a communication error or software glitch that is preventing it from monitoring the system's safety and operation.

High Engineer only £250-£550 Shared across the range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Internal wiring loom
Showing 11–20 of 63
AA0011

Your boiler is failing to light itself after several tries and has locked out for safety.

High DIY-safe £100-£250 Shared across the range

What to check first

  1. Check if your gas supply is turned on at the meter
  2. Check if other gas appliances like a hob are working
  3. Press the Reset button once to see if the boiler restarts

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Spark generator
AA0022

Your boiler has tried to fire up several times but isn't detecting a rise in water temperature, so it has shut down to prevent damage.

High Engineer only £120-350 Shared across the range

Parts commonly replaced

  • Circulation pump
  • Flow/Return thermistors
  • Main heat exchanger
AA0033

Your boiler has detected that the water inside is getting dangerously hot and has shut down to prevent damage.

High DIY-safe £120-£350 Shared across the range

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the boiler pressure is between 1.0 and 1.5 bar
  3. Check if any bypass valves or external pumps are switched off

Parts commonly replaced

  • Circulation Pump
  • Flow Temperature Sensor (NTC)
  • Main Heat Exchanger (Cleaning)
AA0077

Your boiler is repeatedly struggling to stay lit and has locked itself out for safety after multiple failed attempts to ignite.

High DIY-safe £120-350 Shared across the range

What to check first

  1. Check if other gas appliances (like a hob) are working to ensure gas supply
  2. Ensure your pre-paid gas meter has credit
  3. Press the Reset button once to see if the fault clears

Parts commonly replaced

  • Ignition electrode
  • Flame sensing (ionisation) probe
  • Gas valve
  • Condensate trap (if blocked)
AA1199

Your boiler is still detecting a flame even after it has tried to shut off the gas, which is a significant safety concern.

Emergency Engineer only £180-450 Shared across the range

Parts commonly replaced

  • Gas Valve
  • Ionisation Electrode
  • Main PCB
AA2200

Your boiler thinks it sees a flame even though it hasn't started the ignition process yet, which is causing it to shut down for safety.

High Engineer only £120-350 Shared across the range

Parts commonly replaced

  • Ionisation probe
  • Main PCB
  • Gas valve
AA2211

Your boiler has stopped working because it cannot detect that water is moving through the system properly.

High Engineer only £120-250 Shared across the range

Parts commonly replaced

  • Flow switch
  • Diverter valve
  • Primary heat exchanger
AA2222

Your boiler has detected that water is still moving, or a sensor thinks it is, even though the pump has stopped.

High Engineer only £120-220 Shared across the range

Parts commonly replaced

  • Flow switch
  • Flow sensor
  • Main PCB
AA3333

Your boiler has stopped working because the fan that helps remove waste gases is not spinning or communicating correctly with the system.

High Engineer only £250-£450 Shared across the range

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness
AA9999

Your boiler's computer is having trouble processing information and may struggle to control your heating system properly.

High Engineer only £180-450 Shared across the range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring Harness
Showing 21–30 of 63
BOILER SHUTDOWN

Your boiler has detected a failure in its internal safety systems and has shut itself down to prevent damage, meaning you currently have no heating or hot water.

High Engineer only £150-350 Shared across the range

Parts commonly replaced

  • Pressure switch
  • Wiring harness
  • Main PCB
E 06

Your boiler has stopped working because it cannot correctly measure the temperature of the water leaving it to heat your home.

High Engineer only £100-£180 Shared across the range

Parts commonly replaced

  • Central Heating Flow NTC Sensor
  • Sensor wiring harness

Related codes

E 07

Your boiler has detected a faulty temperature sensor on the heating outlet pipe, which is preventing the system from monitoring the water temperature correctly.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • NTC Outlet Temperature Sensor
  • Sensor wiring harness

Related codes

E 09

Your boiler has detected a faulty sensor on the pipe that returns water from your radiators, preventing it from monitoring temperatures correctly.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • Heating return thermistor (NTC sensor)
  • Sensor wiring harness

Related codes

E 10

Your boiler has stopped heating because a safety sensor has detected that your underfloor heating system is getting too hot or there is a break in the connection to its thermostat.

High Engineer only £90-180 Shared across the range

Parts commonly replaced

  • Floor limit thermostat
  • Wiring harness
  • Flora room thermostat
E 94

Your boiler's internal computer has encountered a communication error or software glitch that is preventing it from running properly.

High DIY-safe £250-450 Shared across the range

What to check first

  1. Locate the Reset button on the boiler control panel.
  2. Press and hold the button for 5 seconds, then release.
  3. Wait up to 10 minutes for the boiler to complete its reboot sequence.

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Display Interface Module
E 95

Your boiler's internal computer is receiving confusing or conflicting information from the sensors that monitor the water temperature leaving and returning to the system.

High Engineer only £120-£250 Shared across the range

Parts commonly replaced

  • Flow NTC sensor
  • Return NTC sensor
  • Wiring loom
E04

Your boiler has lost its connection to the sensor that monitors hot water temperature, which means it cannot safely heat water for your taps.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • DHW NTC thermistor (temperature probe)
  • Wiring harness
  • Main PCB

Related codes

E05

Your boiler's temperature sensor for hot water has developed an electrical fault, meaning the system cannot safely gauge how hot your water is and has stopped heating it.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • DHW Temperature Probe (NTC Sensor)
  • Connecting wiring harness

Related codes

E08

Your boiler has lost communication with the temperature sensor that monitors your underfloor heating, preventing that system from running safely.

Medium Engineer only £120-220 Shared across the range

Parts commonly replaced

  • Underfloor heating NTC temperature probe
  • Wiring harness
  • Clip-on temperature sensor

Related codes

Showing 31–40 of 63
E20

Your boiler thinks a flame is present even though it hasn't turned the gas on, causing it to shut down for safety.

High Engineer only £120-350 Shared across the range

Parts commonly replaced

  • Ionisation Probe
  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

E21

Your boiler has detected that the electrical wiring coming into the unit is connected incorrectly, which is a safety conflict between the live and neutral wires.

Emergency Engineer only £80-160 Shared across the range

Parts commonly replaced

  • External wiring
  • Printed Circuit Board (PCB)

Related codes

E22

Your boiler is struggling because the electrical supply to the unit is unstable or incorrect, preventing it from running safely.

High DIY-safe £100-£350 Shared across the range

What to check first

  1. Turn the boiler off at the fused spur switch
  2. Wait for 60 seconds
  3. Turn the power back on and press the Reset button

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Surge Protector

Related codes

E23

Your boiler has stopped working because it cannot correctly detect if the burner is lit, likely due to a faulty or damp electrical sensor inside the unit.

High Engineer only £120-220 Shared across the range

Parts commonly replaced

  • Flame detection electrode
  • Ignition electrode leads
  • Printed Circuit Board (PCB)
E56

Your boiler has lost connection with the sensor that monitors the temperature of the water leaving the unit, causing the system to shut down for safety.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • Heating flow NTC thermistor
  • Wiring harness connection
E64

Your boiler has lost its connection to the sensor that monitors the temperature of the water returning from your radiators.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

E66

Your boiler has detected a problem with the internal sensor that monitors the temperature of the water leaving the unit to heat your home.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • NTC Flow Temperature Probe
  • Wiring Harness
E74

Your boiler has detected an electrical fault with the sensor that monitors water returning from your radiators, preventing the system from operating safely.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • Heating return NTC thermistor
  • Wiring harness connector
E99

Your boiler has tried to start five times without success and has locked itself out for safety reasons.

High Engineer only £150-£450 Shared across the range

Parts commonly replaced

  • Main PCB
  • Ignition Electrodes
  • Gas Valve
EE0033

Your boiler has detected an unusually high temperature reading while it isn't even running, which usually points to a faulty internal sensor.

High Engineer only £90-180 Shared across the range

Parts commonly replaced

  • Flow NTC Temperature Sensor
  • Central Heating Thermistor
  • Main PCB
Showing 41–50 of 63
EE0044

Your boiler is unable to measure the temperature of the water going to your taps, which usually means it will stop providing hot water for safety reasons.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • DHW Temperature Probe (NTC Sensor)
  • Sensor wiring harness
EE0055

Your boiler's hot water sensor has failed, meaning it can no longer accurately measure how hot your water is and has stopped heating it as a safety precaution.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Thermistor
  • Sensor wiring harness

Related codes

EE0088

Your boiler has lost connection with the sensor that monitors the temperature of your underfloor heating, which may prevent that specific zone from warming up correctly.

Medium Engineer only £90-160 Shared across the range

Parts commonly replaced

  • NTC Temperature Probe
  • Sensor Wiring Harness
EE2200

Your boiler's safety system thinks it can see a flame even though the gas should be turned off, so it has shut down for safety.

Emergency Engineer only £120-350 Shared across the range

Parts commonly replaced

  • Ionisation Probe
  • Gas Valve
  • Printed Circuit Board (PCB)
EE2211

Your boiler has detected that the electrical wiring coming from your home’s power supply is connected incorrectly, which is preventing it from starting up safely.

High Engineer only £80-160 Shared across the range

Parts commonly replaced

  • External wiring/Fused spur
  • Main PCB
EE2222

Your boiler is struggling to operate because the electrical power coming into your home is unstable or not at the correct frequency.

High DIY-safe £100-280 Shared across the range

What to check first

  1. Turn the boiler off using the power switch or at the fused spur.
  2. Wait for 60 seconds to allow the electronics to reset.
  3. Turn the power back on and press the 'Reset' button on the control panel.

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • External Power Surge Protector
EE2233

Your boiler has detected an electrical fault with the sensor that checks for a flame, causing the system to shut down for safety.

High Engineer only £120-220 Shared across the range

Parts commonly replaced

  • Flame detection electrode
  • Ignition electrode lead
  • Main PCB
EE5566

Your boiler has lost connection with the sensor that monitors the temperature of the water leaving for your radiators, causing the system to shut down for safety.

High Engineer only £100-£180 Shared across the range

Parts commonly replaced

  • Flow NTC Temperature Probe
  • Wiring Harness connecting probe to PCB
EE6644

Your boiler has stopped working because it can no longer monitor the temperature of the water coming back from your radiators.

High Engineer only £100-180 Shared across the range

Parts commonly replaced

  • Heating Return NTC Thermistor
  • Connecting Wiring Loom
EE6666

Your boiler has detected a fault with the sensor that monitors the temperature of the water heading to your radiators, meaning the system cannot run safely or effectively.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • Heating flow NTC thermistor
  • Wiring harness connector
Showing 51–60 of 63
EE7744

Your boiler has stopped working because a sensor that monitors the temperature of the water returning from your radiators has developed an electrical fault.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • Heating return NTC thermistor
  • Connecting wiring harness
EE9999

Your boiler's internal computer has encountered a critical error and can no longer communicate with the rest of the system.

High Engineer only £250-480 Shared across the range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Control Panel Interface
L.E.D. G

Your boiler has detected that it is running much too hot and has automatically shut itself down to prevent any damage or safety issues.

Emergency Engineer only £150-300 Shared across the range

Parts commonly replaced

  • NTC temperature sensor
  • Pump
  • PCB

Related codes

S 02

Your boiler is struggling to light its flame after two tries, which means it cannot heat your home or water.

High DIY-safe £100-350 Shared across the range

What to check first

  1. Check if other gas appliances like a hob are working to ensure your gas supply is active
  2. Check your gas meter to ensure it has credit if you have a pre-payment meter
  3. Press the Reset button once to see if the boiler can clear the error and restart

Parts commonly replaced

  • Ignition Electrode
  • Ionisation Probe
  • Gas Valve

Related codes

S 04

Your boiler is struggling to detect the temperature of your hot water, which means it cannot provide consistent or safe water for your taps and showers.

Medium Engineer only £90-160 Shared across the range

Parts commonly replaced

  • DHW NTC thermistor (Temperature Sensor)
  • Wiring harness connecting to the sensor

Related codes

S 05

Your boiler has lost the ability to monitor the temperature of your hot water because a sensor has malfunctioned, which will likely prevent you from getting warm water at your taps.

Medium Engineer only £90-170 Shared across the range

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Sensor
  • Wiring harness

Related codes

S 06

Your boiler is starting the combustion process, but the flame is failing to stay stable or is drifting away from the burner, causing the system to shut down for safety.

High Engineer only £120-350 Shared across the range

Parts commonly replaced

  • Ionisation Probe
  • Gas Valve
  • Fan
  • Burner gasket
S 25

Your boiler is struggling to read the temperature of the external hot water storage cylinder, which may result in a lack of hot water.

Medium Engineer only £90-180 Shared across the range

Parts commonly replaced

  • NTC Cylinder Sensor
  • Wiring Harness

Related codes

S 26

Your boiler has lost connection with the sensor that monitors the temperature of your hot water tank, meaning it cannot safely heat your water.

High Engineer only £90-180 Shared across the range

Parts commonly replaced

  • NTC Tank Sensor
  • Wiring Harness

Related codes

S 27

Your boiler's hot water storage tank has reached an unsafe temperature and has shut down to prevent damage.

Medium Engineer only £120-280 Shared across the range

Parts commonly replaced

  • NTC Temperature Sensor
  • Storage Tank Thermostat
  • Diverter Valve
Showing 61–63 of 63
S 30

Your boiler has lost signal from the temperature sensor located outside your home, meaning it doesn't know how hard it needs to work to match the outdoor weather.

Low DIY-safe £60-140 Shared across the range

What to check first

  1. Check the external sensor on your outside wall for any obvious damage or loose wires
  2. Inspect the cable running from the sensor to the house for breaks or animal chews
  3. Reset the boiler to see if the communication error clears

Parts commonly replaced

  • External temperature sensor
  • Sensor wiring

Related codes

S 31

Your boiler has lost the connection to its outdoor temperature sensor, which helps it run efficiently based on the weather outside.

Low Engineer only £90-160 Shared across the range

Parts commonly replaced

  • External Temperature Sensor
  • Sensor Wiring

Related codes

S 80

Your boiler has lost communication with its wall-mounted thermostat, meaning it cannot accurately tell what temperature your rooms are.

Medium DIY-safe £70-160 Shared across the range

What to check first

  1. Check if the batteries in your Clima Manager remote control need replacing
  2. Ensure the thermostat is properly clicked into its wall bracket
  3. Check for any loose or damaged wiring between the thermostat and the boiler

Parts commonly replaced

  • Clima Manager Remote Control unit
  • Control wiring
  • PCB

6 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.