High
AA0011 on Ariston Genus Premium

Your boiler is failing to light itself after several tries and has locked out for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Too many attempts to ignite on starting up

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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