Emergency
EE2200 on Ariston Genus Premium

Your boiler's safety system thinks it can see a flame even though the gas should be turned off, so it has shut down for safety.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Flame detected with gas valve closed

Shared across the range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
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All 69 fault codes on the Genus Premium

Seeing a different code? Every code this model can display, in one place.

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