High
A02 on Ferroli Modena HE

Your boiler thinks it sees a flame even though it hasn't started the burner yet, which is a safety conflict that prevents it from running.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flame detected with the burner off – electrode defective main board defective

From this model's manual
Verified against the Ferroli Modena He installation & service manual, page 26.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensor detects an electrical signal mimicking a flame before the heating cycle has actually started. This is usually caused by a carbon-coated or damaged electrode sending a 'false' signal, or moisture and debris on the burner assembly interfering with the detection system.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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