High Lockout
F14 on Ferroli Modena HE

Your boiler has stopped working because it cannot correctly measure the temperature of the water leaving the unit.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow sensor error – t-sensor damaged, short circuited, sensor damaged or wiring broken

What causes this fault?

This fault occurs when the boiler's internal computer loses communication with the sensor that monitors the temperature of the water being sent to your radiators. The most common reason is that the sensor has physically failed or developed an electrical short, though it can also be caused by loose or damaged wiring between the sensor and the main control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful