High Lockout
F39 on Ferroli Modena HE

Your boiler has sensed it is getting too hot too quickly and has shut down to protect its internal parts from damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Exchanger protection activation – possibly caused by no system circulation, air in the system or sensor damaged

What causes this fault?

This fault occurs when the boiler's internal components detect a rapid, unsafe rise in temperature that cannot be dissipated. It is usually caused by a blockage in the pipework, a buildup of air, or a pump that has failed and stopped moving water through the system. In some cases, the temperature sensor itself may be faulty and providing an incorrect reading to the control board.

This issue often surfaces when the heating is first turned on after summer, as circulation pumps can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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