High Lockout
F34 on Ferroli Modena HE

Your boiler is not receiving enough electricity from the mains supply to operate its electronic components safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Supply voltage under 170v – electric supply error

What causes this fault?

This fault occurs when the electrical current entering your boiler drops to an unsafely low level, preventing the internal computer from functioning. The most common reason is a wider problem with the local power grid or a fault in your home's electrical wiring, though a failing internal circuit board can sometimes misread a healthy supply.

This fault can occasionally occur during extreme winter peaks when the national grid experiences exceptionally high demand, leading to temporary 'brownouts' or voltage drops.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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