High Lockout
F43 on Ferroli Modena HE

Your boiler has stopped working because water is not moving through it properly or there is trapped air causing it to overheat.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Exchanger protection activation – no system circulation air in system

What causes this fault?

This fault occurs when the boiler detects that heat is not being carried away from the heat exchanger fast enough, causing it to reach a dangerously high temperature. The most common reasons are a failed pump that isn't pushing water around, or a buildup of air and sludge that is blocking the flow within the pipes.

This issue is more frequent in autumn when heating systems are switched back on after a summer of inactivity, which can cause internal pump components to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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