High Lockout
A03 on Ferroli Modena HE

Your boiler has likely overheated because the water isn't moving through the system properly or a safety sensor has detected a temperature that is too high.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

High limit protection – possible flow temperature sensor not active or incorrectly located, no system circulation

What causes this fault?

This fault occurs when the water inside the boiler exceeds a safe temperature, triggering a safety shutdown. The most common reasons are a pump failure that prevents water from moving, or a buildup of debris and sludge that blocks the heat exchanger.

This issue is more frequent during the first cold spell of autumn, when pumps that have been idle all summer often seize up upon being restarted.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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