High
F11 on Ferroli Modena HE

Your boiler's internal sensor that monitors the temperature of the water returning to the unit has stopped communicating correctly, causing the system to shutdown for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Return sensor error – t-sensor damaged, short circuited, sensor damaged or wiring broken

From this model's manual
Verified against the Ferroli Modena He installation & service manual, page 26.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal computer loses the ability to read the temperature of the water coming back from your radiators. This is usually caused by the return sensor failing internally due to age or heat stress, or a loose connection in the wiring that prevents the signal from reaching the main control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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